Privacy Policy
Privacy Policy
Effective Date: 1 Oct 2023
Last Updated: 19th Feb 2025
Hop on Hop off Transit Pty Ltd (“we,” “our,” or “us”), trading as Hop on Hop off, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with Australian and international privacy laws, including but not limited to the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), the General Data Protection Regulation (GDPR) for EU residents, and the California Consumer Privacy Act (CCPA) for U.S. residents.
1. Information We Collect
When you use the Hop on Hop off App, we collect the following types of information:
1.1 Personal Information
We may collect personal information that identifies you, such as:
• Name
• Email address
• Phone number
• Payment details (if applicable)
• Location data (when enabled)
• Account details (if you register for an account)
1.2 Non-Personal Information
We also collect non-personal information, including:
• Device information (model, operating system, unique device identifiers)
• IP address
• Usage statistics (how you interact with our app)
• App crash reports and performance data
1.3 Location Data
If you enable location services, we collect real-time GPS data to provide live bus tracking, navigation, and other location-based features. You can disable location services in your device settings, however they are required for the app to work.
2. How We Use Your Information
We use the collected information for the following purposes:
• To provide and improve our services (including navigation, route planning, and live tracking)
• To process bookings and payments (if applicable)
• To send important service-related notifications (e.g., route updates, schedule changes)
• To enhance customer support and respond to inquiries
• To comply with legal obligations and regulatory requirements
• For security purposes (fraud detection and abuse prevention)
3. How We Share Your Information
We do not sell your personal information. However, we may share it with:
3.1 Service Providers
We work with third-party service providers for:
• Payment processing
• Cloud storage and data hosting
• Customer support and communication
• Analytics and crash reporting
3.2 Legal and Regulatory Compliance
We may disclose your information when required by law or regulatory authorities, including under Australian law (Privacy Act 1988), GDPR (EU law), and CCPA (California law).
3.3 Business Transfers
If Hop on Hop off Transit Pty Ltd undergoes a merger, acquisition, or sale, your information may be transferred to the new entity.
3.4 Aggregated Data Sharing
We may share anonymised and aggregated data (which does not personally identify you) with:
• Government agencies and tourism bodies for transport and tourism.
• Industry partners and researchers to improve regional tourism services
• Public reports and studies to support sustainable tourism initiatives
This data may include insights such as:
• Overall ridership numbers
• Popular routes and travel patterns
• Peak travel times
We ensure that no personally identifiable information is shared in these reports.
4. Your Rights and Choices
4.1 Australian Privacy Rights
Under the Privacy Act 1988 (Cth), you have the right to:
• Access the personal data we hold about you
• Request corrections to inaccurate information
• Withdraw consent to data collection where applicable
4.2 European Users (GDPR Compliance)
If you are in the European Economic Area (EEA), you have additional rights under the GDPR, including:
• The right to be forgotten (data deletion)
• The right to data portability
• The right to object to processing based on legitimate interests
• The right to restrict processing under certain conditions
4.3 U.S. Users (CCPA Compliance)
If you are a California resident, you have rights under the CCPA, including:
• The right to request what personal data we collect and how we use it
• The right to opt out of data selling (we do not sell data)
• The right to request deletion of personal data
5. Data Security & Retention
We implement industry-standard security measures, including encryption and secure storage, to protect your data. We retain personal data only as long as necessary for business or legal purposes.
6. International Data Transfers
As an Australian company, your data may be transferred to servers outside of your home country. We ensure compliance with GDPR, CCPA, and other applicable regulations when processing international data.
7. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the data immediately.
8. Cookies & Tracking Technologies
We use cookies and analytics tools (such as Google Analytics) to:
• Track app performance
• Improve user experience
• Provide relevant service recommendations
You can disable cookies in your browser or app settings.
9. Updates to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via app notifications or email.
10. Contact Us
For privacy-related inquiries, contact us at:
📧 Email: go@hoponhopoff.com.au
For GDPR-related requests, EU users can contact our Data Protection Officer (DPO) at the same email.
By using the Hop on Hop off App, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.